Terms and Conditions

1. Company information

Pita Chef B.V.
Berceusestraat 153, Amsterdam
The Netherlands
KVK: 92270255
Email: info@pitachef.nl
Phone: 06 1574 1993

2. Orders and payments

• All prices include 9% VAT (unless stated otherwise).
• For online delivery orders, payment options are shown at checkout. Card or iDEAL payments are collected at checkout. Where company invoicing is offered, payment is due within 30 days as stated on the invoice.
• Catering orders: final invoice after delivery or on agreed terms. Late payments incur administration fees and interest as permitted by Dutch law.
• Catering orders may be cancelled up to 48 hours before the agreed pickup or delivery time. For online delivery orders, contact us promptly to request a cancellation. An online delivery order cannot be cancelled once preparation has started.

3. Product information, allergens & dietary requirements

See our separate Allergen Information page. We work in a shared kitchen and cannot guarantee 100% absence of cross-contamination. It is your responsibility to inform us of any allergies or dietary needs when ordering. All food is 100% halal.

4. Delivery

Online orders are available for delivery across Amsterdam, subject to the address and delivery times available at checkout. We do our best to meet agreed times, but cannot be held responsible for delays caused by traffic or third parties.

5. Right of withdrawal

Because our products are fresh and perishable, you do not have a right of withdrawal once the order has been prepared (in line with Dutch and EU law for food products).

6. Liability

Our liability is limited to the value of the order. We are not liable for any indirect damages or issues caused by third-party delivery services.

7. Intellectual property

All content on the website and menu belongs to Pita Chef. You may not copy or reuse it without written permission.

Pita Chef Rewards

• Rewards is optional. You join only by explicitly accepting these Rewards terms in your account.
• Stamps are earned on fulfilled orders placed on this website while you are a member: two stamps for your first fulfilled website order, then one stamp per further fulfilled website order.
• Every four stamps give one reward. Stamps and rewards do not expire.
• A reward is one of three named dishes, each serving six: Maamoul dates dessert, Fattoush plate or Baba Ghanoush bowl. You can add it free to a later normal online order. Delivery fees, minimum order amounts and other order conditions still apply. If a dish is temporarily unavailable, you can choose another; a reward already reserved for an order is honoured as reserved.
• A fully refunded order removes the stamps it earned. Where that affects a reward already used, the balance is reviewed by the owner; no automatic charge is made.
• Joining Rewards gives no email permission. Welcome, earned-stamp and reward-available emails require valid marketing-email consent or explicit Rewards email permission. You can stop all Rewards emails separately in your account or through their unsubscribe link; this overrides both permissions.
• An inactivity reminder is sent at most once per period without an order, roughly 10.5 months after your last placed order, and can include an available reward. Stamps never expire. Essential order messages and newsletter preferences are unaffected by stopping Rewards emails.

8. Governing law

These terms are governed by Dutch law. Any disputes will be settled by the competent court in Amsterdam.

9. Changes

We reserve the right to update these terms. Continued use of our services means you accept the updated terms.